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SHOP& SERVICES POLICIES

DEPOSITS, RETAINERS FOR FREELANCE OR CUSTOM AND COMMISSIONED WORK.
 

  1. Non-Refundable Deposits

    • All freelance work, custom projects, or commissioned work require a non-refundable deposit or retainer fee before work begins.

    • This deposit secures time, resources, and creative expertise specifically allocated to your project.

  2. Payment Terms

    • The retainer fee amount will be outlined in your project proposal or agreement.

    • The remaining balance is due upon project completion, unless otherwise specified in the agreement.

  3. No Refunds

    • Due to the personalized and custom nature of these projects, all payments, including deposits and retainers, are non-refundable.

  4. Client Responsibility

    • Clients are responsible for reviewing and approving all project details, specifications, and timelines before work begins.

    • Delays in providing feedback, approvals, or necessary materials may impact project timelines and incur additional charges.

  5. Scope of Work Changes

Any changes to the agreed-upon scope of work after project commencement may result in additional fees, which will be communicated and approved before proceeding.


RETURNS & EXCHANGES

Due to the custom nature of our products and services, all sales are final.

  • We do not accept returns, exchanges, or refunds on any custom, freelance, or commissioned projects.

  • If you receive a damaged or incorrect product, please notify us within 48 hours of delivery at [insert email], and we will work with you to resolve the issue.

 
INVOICES AND PAYMENTS

  • Payment Terms

  • All invoices are to be paid Net 30 (30 days from the invoice date).

  • Payments can be made via: E-transfer to chris@christopherreyesdesign.com

  • Other primary payment options such as [insert other payment options].

  • Overdue Invoices

  • Once an invoice has exceeded the 30-day payment window, the account will be considered in breach of the Net 30 payment agreement.

  • A daily fee of 20% of the outstanding balance will be applied until the full balance is paid.

  • For overdue invoices, payments must be made via E-transfer or cash only. Credit card payments will not be accepted for late payments.

  • Consequences of Non-Payment

Accounts with overdue balances exceeding 60 days may have future orders suspended or withheld until full payment, including accrued fees, is received.
 
CONTACT INFORMATION
For any questions regarding policies, payments, or custom work agreements,
please contact us:

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